Refund policy
Store Name: ROSALMIR
📧 Email: rosalmirsad@gmail.com
📞 Phone: +44 7781 486406
📍 Address: 54 Holmcroft Road, Kidderminster, England, DY10 3AG
United Kingdom
🔄 Returns
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:
- Returns must be requested within 14 days of delivery
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (order confirmation or receipt) is required
Please contact us before returning any item.
💳 Refunds
Once we receive and inspect your returned item:
- You will be notified of approval or rejection
- If approved, your refund will be issued to your original payment method
- Refunds are processed within 7 business days
❌ Non-Returnable Items
We cannot accept returns for:
- Used or damaged items not caused by us
- Items without original packaging
- Products returned without prior contact
🔁 Damaged or Faulty Items
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- We will offer a replacement or full refund where applicable
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable unless the return is due to our error
⚖ Consumer Rights
This policy does not affect your statutory rights under UK consumer law.