Warranty

At ROSALMIR, we are committed to providing high-quality bikes that you can rely on. To give you peace of mind, our products come with a limited warranty.

✅ What the Warranty Covers

Our warranty covers:

  • Manufacturing defects
  • Faulty materials
  • Structural frame issues
  • Mechanical defects under normal use

If a defect is confirmed, we will repair, replace, or offer a suitable solution.

⏳ Warranty Period

  • Standard warranty period: 1–2 years (depending on the product)
  • The warranty begins from the date of delivery

Please check the specific product page for exact warranty duration.

❌ What Is Not Covered

The warranty does not cover:

  • Damage caused by accidents or misuse
  • Normal wear and tear (tires, brakes, chains, etc.)
  • Improper assembly or maintenance
  • Unauthorized modifications or repairs

🔧 How to Make a Warranty Claim

To request warranty support:

  1. Contact us with your order number
  2. Provide a description of the issue
  3. Send photos or videos showing the problem

📧 Email: rosalmirsad@gmail.com
📞 Phone: +44 7781 486406

We will respond within 24–48 business hours.

🔄 Warranty Resolution

If your claim is approved, we may:

  • Repair the bike
  • Replace defective parts
  • Replace the product
  • Offer another appropriate solution

⚠ Important

  • The warranty applies only to the original purchaser
  • Proof of purchase is required