FAQ
Frequently Asked Questions (FAQ) 🚴♂️
1. What types of bikes do you sell?
We offer a range of high-quality bikes suitable for different needs, including city bikes, mountain bikes, and electric bikes (e-bikes).
2. Do you ship within the UK?
Yes ✅ We ship within the United Kingdom only, and all orders include free shipping.
3. How long does delivery take?
- Handling time: 1–3 business days
- Transit time: 2–4 business days
Estimated total delivery time is 3–7 business days.
4. Do the bikes come assembled?
Most bikes arrive partially assembled for safe shipping. Basic assembly is required, and instructions are included.
5. Do you offer a warranty?
Yes 🛡️ We offer a warranty (depending on the product) covering manufacturing defects. Please check the product page or warranty policy for details.
6. Can I return my bike?
Yes. You may request a return according to our Return & Refund Policy. Please contact us before sending any item back.
7. How can I track my order?
Once your order is shipped, you will receive an email with tracking information (if available).
8. What payment methods do you accept?
We accept secure payments via major debit and credit cards and other available payment options at checkout.
9. How can I contact customer support?
You can contact us anytime:
📧 Email: rosalmirsad@gmail.com
📞 Phone: +44 7781 486406
We aim to respond within 24–48 business hours.